Step 1 – Setup the service now developer instance
Browse to developer.servicenow.com/app.do to sign up for a free developer account
Once you are logged in hit Manage > Instance > Request Instance
We will be setting up the 5.0 version of the plugin, so lets request a Jakarta instance.
You will then be presented with a page that gives you your URL + Credentials for your developer instance
Step 2 / Part 1 – Install MID Server (Management, Instrumentation, and Discovery)
Using this Doc lets setup the MID Server
Click Guided Setup > ITOM Guided Setup > Click “Get Started” in the upper right corner
Click “Get Started” under MID Server
Create MID Server User, I will use “midservice” for this demo
Now lets grab the installers for the MID server. I was provided with a .zip file with the installer bits I needed.
I will be using an Ubuntu Linux server for the MID server portion
Step 2 / Part 2 – MID install on Ubuntu server
Move the .zip file to your source server
I created a /servicenow/ directory on my source machine and downloaded the .zip file to that directory
chris@ServiceNow-MID:/servicenow$ ll total 189660 drwxr-xr-x 3 root root 4096 Mar 1 15:11 ./ drwxr-xr-x 24 root root 4096 Mar 1 15:08 ../ -rw-rw-r– 1 chris chris 194198141 Mar 1 13:13 mid.jakarta-05-03-2017__patch10-08-24-2018_09-05-2018_1933.linux.x86-64.zip
Extract the .zip
chris@ServiceNow-MID:/servicenow$ unzip mid.jakarta-05-03-2017__patch10-08-24-2018_09-05-2018_1933.linux.x86-64.zip
Lets edit /agent/config.xml. Edit the 3 parameters listed below
chris@ServiceNow-MID:/servicenow/agent$ nano config.xml
<parameter name="url" value="https://dev*****.service-now.com/"/>
<parameter name="mid.instance.username" value="midservice"/>
<parameter encrypt="true" name="mid.instance.password" value="passwordhere"/>
Now lets start up the CIM service with the start.bat file in the agent directory.
chris@ServiceNow-MID:/servicenow/agent$ ./start.sh Starting ServiceNow MID Server………………………………….] Waiting for ServiceNow MID Server…… running: PID:18045
Login to the service now portal and browse to MID Server > Servers and you should see your server in the list.
